Refund policy
Activation and coding services
Before the session. An activation or coding service can be cancelled for a refund at any time before it is performed, less a 5% processing fee. The fee covers payment-processor costs that are not returned to us when an order is refunded.
If your car turns out not to be compatible. If we are unable to perform an activation on your vehicle, the service is refunded in full with no fee. To avoid this, enter your exact year, model and trim or headlight type in the Audi or VW Feature Activation Suite before ordering, or send us your VIN and we will confirm compatibility first.
After the session. Within 15 days of an activation you may ask us to revert the feature to stock and receive a 50% refund of the service price. After 15 days, activations are non-refundable.
Surcharges. SFD unlock, SFD2 programming and diagnostic-filter unlocking surcharges are non-refundable once performed – they are consumed at the time of service.
If a dealer resets your car. Features we activated are re-activated free of charge. No new purchase is needed.
Cables and loaned equipment
DoIP cable and USB-Ethernet adapter. The cable is sold, not rented, and is yours to keep. An unused, unopened cable can be returned within 15 days of delivery under the hardware terms below. A cable that has been used for a session is not returnable.
VAS 5054 cable (headlight programming). The $150 charged for the VAS 5054 is refunded when the cable is returned to us in working condition using the prepaid label provided. If the cable is not returned, the $150 is retained.
Loaner laptop and cable kit. The rental fee of $300 plus shipping is non-refundable once the kit has shipped. If the kit is not returned with the prepaid label provided, the full replacement cost of the laptop and cable is charged to the payment method on file.
Parts and hardware
- 15-day returns. Unused, unopened items may be returned within 15 days of delivery. Refunds are issued after inspection, less a 15% restocking fee, which includes all processing costs.
- Fitment. It is the customer's responsibility to confirm that a part fits before ordering; fitment guides are a guide, not a guarantee. Returns for non-fitment are accepted under the same 15-day terms and the same 15% restocking fee.
- Not returnable: tunes, tuning cables and tuning dongles once shipped; made-to-order and special-order items such as wire harnesses, as stated on the product page; items shipped outside the United States and Canada.
- Shipping. Original shipping charges are non-refundable. The customer pays return shipping, except for loaned items, which come with a prepaid label. Import duties, taxes and brokerage fees on Canadian and international shipments are the customer's responsibility.
Cancelling a parts order
Orders can be cancelled before they ship by contacting us through the Contact Us page. A 5% cancellation fee applies to cover payment processing. Special-order items may not be cancellable once we have ordered them from the manufacturer – the product page says where this applies.
Price matching
We do not price-match other companies.
How to request a refund or return
Contact us through the Contact Us page with your order number and the reason. For services, approved refunds are issued within 1–2 business days. For returned items, the refund is issued within 1–2 business days of receiving and inspecting the return. Refunds go back to the original payment method; your bank or card issuer may take a few further days to show it.