Return Policy
Cancellations
To cancel an order, please contact us through our 'Contact Us' page.
All cancelled orders are subject to a minimum 5% cancellation fee (varies by product, see details below) to cover payment processing fees and other overhead costs which are not refunded to ACM Technik.
Some products such as made-to-order wire harnesses cannot be refunded after purchase due to agreements with vendors/manufacturers, as noted on product pages.
Returns and Exchanges
ACM Technik accepts returns of most unused, unopened products within 30 days of delivery.*
*Tunes and Tuning Cables/Dongles: Once an order for a tune, tuning cable, or tuning dongle has been fulfilled/shipped, we are no longer able to refund the purchase.
*Activation/Coding Services: All ACM Technik activation and coding services (except backup services) are returnable within 30 days of purchase. A partial refund of 75% of the base "In-Person" price will be refunded. The additional $50 "Remote" fee is non-refundable. An additional appointment must be scheduled to revert activations and coding back to stock before a refund will be issued.
Additionally, if you already have the DoIP cable and USB adapter from a previous activation or coding job, please do not select the "remote" option for any subsequent purchases. Purchasing the "remote" option for subsequent activation/coding jobs will trigger another cable setup to be shipped to your address. This will not be refunded.